Centorrino Technologies5 followers38 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

Join Centorrino Technologies as a Customer Success Manager and be part of a vibrant community that values innovation and inclusivity. This job is all about ensuring clients achieve their desired outcomes while fostering loyalty and promoting product adoption. The team thrives on collaboration, creativity, and a customer-first mindset, making it a fantastic opportunity to grow and make a real impact.

Meet the team

About the company

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You'll be responsible for

📊

Managing client portfolios

Manage a portfolio of clients, building trusted relationships and ensuring they consistently realise value from our services.
🌟

Driving customer satisfaction

Drive customer satisfaction, retention, and account growth through proactive engagement and strategic account management.
🔍

Monitoring customer health

Monitor customer health, identify risks early, and develop action plans to improve engagement and long-term success.

Key criteria

🤝

Client relationship management experience

Proven experience managing client relationships to ensure satisfaction and retention.

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📈

Account growth identification

Demonstrated ability to identify growth opportunities within existing accounts.

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🛠️

Knowledge of managed IT services

Experience with managed IT services, cloud, and cybersecurity solutions.

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A meaningful career starts with a match

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5 criteria for this job
Client relationship management experience
Proven experience managing client relationships to ensure satisfaction and retention.

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Account growth identification
Demonstrated ability to identify growth opportunities within existing accounts.

View

Knowledge of managed IT services
Experience with managed IT services, cloud, and cybersecurity solutions.

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Strong communication skills
Proven communication skills for effective stakeholder engagement and presentations.

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Experience with technology vendors
Experience working with vendors like Microsoft, Cisco, or VMware.

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