Centorrino Technologies5 followers38 jobs

Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Centorrino Technologies is all about ensuring clients thrive and grow through exceptional service and support. This job plays a crucial role in building strong relationships and helping clients maximise the value of products and services. The team values collaboration and is dedicated to creating a positive and inclusive environment where everyone can contribute to the mission of redefining customer experience.

Meet the team

About the company

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You'll be responsible for

📊

Managing client portfolios

Manage a portfolio of clients, building trusted relationships and ensuring they consistently realise value from our services.
🌟

Driving customer satisfaction

Drive customer satisfaction, retention, and account growth through proactive engagement and strategic account management.
🔍

Monitoring customer health

Monitor customer health, identify risks early, and develop action plans to improve engagement and long-term success.

Key criteria

🤝

Client relationship management experience

Proven experience managing client relationships to drive satisfaction and loyalty.

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📈

Account growth skills

Demonstrated ability to identify and pursue growth opportunities within accounts.

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🛠️

Knowledge of IT services

Experience with managed IT services, cloud, and cybersecurity solutions.

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A meaningful career starts with a match

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5 criteria for this job
Client relationship management experience
Proven experience managing client relationships to drive satisfaction and loyalty.

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Account growth skills
Demonstrated ability to identify and pursue growth opportunities within accounts.

View

Knowledge of IT services
Experience with managed IT services, cloud, and cybersecurity solutions.

View

Strong communication skills
Proven ability to communicate effectively with stakeholders at all levels.

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Organisational skills
Experience managing multiple priorities and projects simultaneously.

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