Salesforce21 followers33 jobs

Customer Success Manager

Mid levelFull-timeHybridSydney NSW, AustraliaCanberra ACT, AustraliaMelbourne VIC, AustraliaPosted 4 days agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at Salesforce is a vital partner for Signature customers, ensuring they receive the best possible experience from onboarding to contract renewal. This position plays a crucial role in driving customer success by leveraging deep relationships and industry knowledge. The team thrives on collaboration and innovation, making it an exciting opportunity for those passionate about technology and customer engagement.

You'll be responsible for

🔄

Orchestrating Signature experience

Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
👥

Leading CSMs

Act as lead Customer Success Manager orchestrating Customer Success Managers for multi-org, multi-cloud customers.
🤝

Building relationships

Single point of customer accountability building and maintaining strong, trusted relationships.

Key criteria

🌐

Multi-cloud expertise

Experience with multi-cloud environments to enhance customer success.

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🤝

Strong consultative skills

Proven ability to act as a Trusted Advisor for customers.

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📊

Customer Success Score metrics

Experience driving metrics to ensure customer satisfaction and success.

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5 criteria for this job
Multi-cloud expertise
Experience with multi-cloud environments to enhance customer success.

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Strong consultative skills
Proven ability to act as a Trusted Advisor for customers.

View

Customer Success Score metrics
Experience driving metrics to ensure customer satisfaction and success.

View

Outstanding communication skills
Demonstrated ability to influence stakeholders at all levels.

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Curiosity and industry knowledge
Willingness to expand knowledge of Salesforce products and trends.

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