Ingram Micro3 jobs

Customer Success Manager

Mid levelFull-timeHybridPerth WA, AustraliaWestern Australia, AustraliaPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager (Cloud Business Expert) at Ingram Micro is all about empowering partners to achieve success in the cloud. This job plays a crucial role in ensuring that partners can leverage technology and services to drive recurring revenue and customer satisfaction. The team thrives on collaboration, innovation, and a shared commitment to helping businesses grow through technology.

Meet the team

About the company

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You'll be responsible for

👩‍💼

Serving as the cloud business expert

Act as the main point of contact for all Ingram Micro Cloud vendor offerings, building relationships and addressing customer needs.
📊

Developing customer-specific strategies

Create and execute proactive business strategies to retain and grow recurring revenue within the assigned customer base.
🚀

Enabling customer success strategies

Support assigned customers in driving their own customer success initiatives, ensuring they adopt a 'never lose a subscription' approach.

Key criteria

💼

5+ years in customer success

Demonstrated experience in customer success or account management.

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🔧

Technical acumen

Proven understanding of SaaS, IaaS, and cloud technologies.

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🤝

Relationship management

Experience managing multi-tiered customer and service provider relationships.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years in customer success
Demonstrated experience in customer success or account management.

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Technical acumen
Proven understanding of SaaS, IaaS, and cloud technologies.

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Relationship management
Experience managing multi-tiered customer and service provider relationships.

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Revenue growth experience
Proven track record of increasing customer retention and revenue.

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Interpersonal skills
Strong ability to build team-oriented environments and influence others.

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