Appetise6 followers1 job

Customer Success Manager

Mid levelFull-time$110k - $130kHybridSydney NSW, AustraliaSurry Hills NSW 2010, AustraliaProfessional servicesCustomer successPosted 1 week agoVerified 1 week ago
Meet Vanessa and the team
Pending fitX of Y criteria met

About the job

This job is about actively managing customer accounts to drive growth and success for both the customers and Appetise. By focusing on getting products into high-traffic recipes and optimizing performance, you will play a crucial role in the company's expansion. The team thrives on collaboration, innovation, and a genuine passion for helping each other and the product succeed.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Actively managing accounts

Engaging with customers to get products into high-traffic recipes and monitoring performance dashboards regularly.
📖

Building narratives

Creating compelling stories that demonstrate the value of investments to customers, encouraging them to spend more.
💬

Updating CRM and internal communication

Maintaining accurate CRM records and ensuring effective communication with the team regarding account status and insights.

Key criteria

🔍

Detail orientation

Proven ability to maintain CRM hygiene and follow through on commitments.

View

💡

Commercial instinct

Demonstrated experience identifying opportunities for account expansion.

View

📊

Data comfort

Experience interpreting dashboards and translating data into actionable insights.

View

View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Detail orientation
Proven ability to maintain CRM hygiene and follow through on commitments.

View

Commercial instinct
Demonstrated experience identifying opportunities for account expansion.

View

Data comfort
Experience interpreting dashboards and translating data into actionable insights.

View

AI proficiency
Proven use of AI tools to enhance productivity and communication.

View

Similar jobs

View all
Salesforce
Salesforce
Customer Success ManagerMelbourne, VIC · Full-time
This job is all about driving customer success and ensuring that clients achieve significant returns on their investment with Salesforce. As a Customer Success Manager, you will be a trusted advisor, guiding customers through their journey with our platform. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional experiences.
CIM
CIM
Customer Success ManagerSydney, NSW · Full-time
CIM is a world-leading AI company transforming how buildings operate. As a Customer Success Manager, you will play a crucial role in ensuring that CIM’s platform is embedded into the operations and maintenance of customer portfolios. The team values collaboration and innovation, working closely with various departments to deliver exceptional service and drive continuous improvement in building performance.
NICE
NICE
Customer Success ManagerAustralia · Full-time
The Customer Success Manager at NiCE is all about ensuring customers feel supported and guided through their journey with Cognigy’s products. This job is crucial for delivering expected outcomes and achieving further expansion. The team thrives on collaboration, innovation, and a shared commitment to excellence.
Lyrebird Health
Lyrebird Health
Customer Success ManagerMelbourne, VIC · Full-time
As a Customer Success Manager for SMB, you will play a pivotal role in shaping how Lyrebird integrates into clinical workflows. This high-impact job involves managing a portfolio of small-to-mid-sized practices, ensuring they receive maximum value from our solutions. The team thrives on collaboration and innovation, working together to create a supportive environment where everyone can succeed.