Salesforce20 followers43 jobs

Customer Success Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaCustomer successPosted 3 weeks agoVerified 3 weeks ago
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About the job

This job is all about driving customer success and ensuring that clients achieve significant returns on their investment with Salesforce. As a Customer Success Manager, you will be a trusted advisor, guiding customers through their journey with our platform. The team thrives on collaboration, innovation, and a shared commitment to delivering exceptional experiences.

You'll be responsible for

🌟

Ensuring Customer Success

Acting as the primary point of contact for customers, ensuring they achieve value from their investment in Salesforce.
🤝

Building Relationships

Developing strong relationships with key stakeholders to understand their needs and drive engagement.
🔍

Monitoring Technical Health

Proactively assessing customer usage and satisfaction, identifying trends, and recommending improvements.

Key criteria

📊

4+ years in customer success

Experience managing complex customer accounts in SaaS environments.

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🤝

Strong consulting skills

Ability to drive business value and influence C-level discussions.

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🌐

Cloud experience

Familiarity with Sales and Service Cloud features and processes.

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Meet the team

About the company

View your fit

5 criteria for this job
4+ years in customer success
Experience managing complex customer accounts in SaaS environments.

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Strong consulting skills
Ability to drive business value and influence C-level discussions.

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Cloud experience
Familiarity with Sales and Service Cloud features and processes.

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Excellent communication skills
Ability to articulate technical issues to diverse audiences.

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Salesforce certifications
Certifications like Administrator or AI Associate are a plus.

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