NICE4 followers8 jobs

Customer Success Manager

Mid levelSeniorFull-timeHybridAustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager at NiCE is all about ensuring customers feel supported and guided through their journey with Cognigy’s products. This job is crucial for delivering expected outcomes and achieving further expansion. The team thrives on collaboration, innovation, and a shared commitment to excellence.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🚀

Guiding customers

Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases.
🔑

Identifying customer needs

Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.
📈

Designing retention strategies

Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.

Key criteria

💼

5+ years in customer success

Proven experience driving measurable outcomes in customer success.

View

🤖

Experience with AI solutions

Demonstrated knowledge of AI and conversational AI technologies.

View

📊

Data analysis skills

Experience using data analysis tools to track customer success metrics.

View

View more

A meaningful career starts with a match

Similar jobs

View all
Centorrino Technologies
Centorrino Technologies
Customer Success ManagerMelbourne, VIC · Full-time
The Customer Success Manager at Centorrino Technologies is all about ensuring clients thrive and grow through exceptional service and support. This job plays a crucial role in building strong relationships and helping clients maximise the value of products and services. The team values collaboration and is dedicated to creating a positive and inclusive environment where everyone can contribute to the mission of redefining customer experience.
Centorrino Technologies
Centorrino Technologies
Customer Success ManagerSydney, NSW · Full-time
Join Centorrino Technologies as a Customer Success Manager and be part of a vibrant community that values innovation and inclusivity. This job is all about ensuring clients achieve their desired outcomes while fostering loyalty and promoting product adoption. The team thrives on collaboration, creativity, and a customer-first mindset, making it a fantastic opportunity to grow and make a real impact.
Salesforce
Salesforce
Customer Success ManagerSydney, NSW · Canberra, ACT · Melbourne, VIC · Full-time
The Customer Success Manager at Salesforce is a vital partner for Signature customers, ensuring they receive the best possible experience from onboarding to contract renewal. This position plays a crucial role in driving customer success by leveraging deep relationships and industry knowledge. The team thrives on collaboration and innovation, making it an exciting opportunity for those passionate about technology and customer engagement.
Go1
Go1
Customer Success ManagerAustralia · Full-time
The Customer Success Manager job at Go1 is all about helping customers unlock the true value of learning and development. This position plays a crucial role in building strong partnerships with mid-market customers across APAC, ensuring they achieve their workforce development goals while maximizing their Go1 experience. The team thrives on collaboration, innovation, and a shared commitment to customer success, making it an exciting opportunity for anyone passionate about driving positive change.
Apply on NICE
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years in customer success
Proven experience driving measurable outcomes in customer success.

View

Experience with AI solutions
Demonstrated knowledge of AI and conversational AI technologies.

View

Data analysis skills
Experience using data analysis tools to track customer success metrics.

View

Exceptional communication skills
Proven ability to articulate complex solutions to diverse audiences.

View

Empathy for customer needs
Demonstrated user-centric approach to enhance customer experience.

View