Customer Success Manager
About the job
This job is about guiding clients through their property journey, from the first call to long after settlement. The impact of this role is significant, as it drives loyalty and referrals through a high-touch experience. The team thrives on collaboration, energy, and creating memorable moments for clients.
You'll be responsible for
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Welcoming new clients
Setting expectations and coordinating the onboarding process to ensure a smooth start for clients.🔗
Liaising with brokers and teams
Keeping finance and approvals on track by communicating effectively with all parties involved.🚀
Overseeing the deal journey
Managing the process from offer to settlement, ensuring clients are informed and engaged throughout.Key criteria
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Client relationship management experience
Proven experience building and maintaining strong client relationships.View
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Project coordination skills
Demonstrated ability to manage multiple projects and timelines effectively.View
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CRM system proficiency
Experience with CRM systems like Zoho, Moxo, or Asana.View
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