Similarweb1 job

Customer Success Manager, Enterprise

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager, Enterprise at Similarweb plays a vital role in enhancing client engagement and growth by providing expert-level strategic input for enterprise-sized accounts in the APAC region. This position is crucial for building lasting relationships with clients, ensuring they derive real business value from Similarweb's offerings. The team thrives on collaboration, working together to create a supportive and engaging environment.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Being the primary contact

Serve as the main point of contact for all users on assigned accounts, ensuring their needs are met.
🗨️

Acting as a trusted advisor

Provide guidance and support to customers throughout their journey with the Similarweb platform.
🔗

Managing customer relationships

Expand and maintain long-term relationships with clients, ensuring account longevity and renewals.

Key criteria

📈

3+ years in client-facing roles

Experience in SaaS environments enhances customer engagement.

View

🤝

Strong relationship-building skills

Ability to establish trust with clients and colleagues.

View

📊

Solid understanding of digital marketing

Knowledge of trends drives strategic client support.

View

View more

A meaningful career starts with a match

Similar jobs

View all
Shippit
Shippit
Customer Success Manager, EnterpriseBarangaroo, NSW · Full-time
As a Customer Success Manager, Enterprise at Shippit, you will be at the forefront of nurturing relationships with key stakeholders across strategic accounts. Your proactive approach will not only enhance customer satisfaction but also drive growth and success for both customers and the company. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact.
Appetise
Appetise
Customer Success ManagerSydney, NSW · Surry Hills, NSW · Full-time · $110k - $130k
Meet Vanessa and the team
This job is about actively managing customer accounts to drive growth and success for both the customers and Appetise. By focusing on getting products into high-traffic recipes and optimizing performance, you will play a crucial role in the company's expansion. The team thrives on collaboration, innovation, and a genuine passion for helping each other and the product succeed.
Lyrebird Health
Lyrebird Health
Customer Success ManagerMelbourne, VIC · Full-time
As a Customer Success Manager for SMB, you will play a pivotal role in shaping how Lyrebird integrates into clinical workflows. This high-impact job involves managing a portfolio of small-to-mid-sized practices, ensuring they receive maximum value from our solutions. The team thrives on collaboration and innovation, working together to create a supportive environment where everyone can succeed.
Ingram Micro
Ingram Micro
Customer Success ManagerPerth, WA · WA · Full-time
The Customer Success Manager (Cloud Business Expert) at Ingram Micro is all about empowering partners to achieve success in the cloud. This job plays a crucial role in ensuring that partners can leverage technology and services to drive recurring revenue and customer satisfaction. The team thrives on collaboration, innovation, and a shared commitment to helping businesses grow through technology.
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
3+ years in client-facing roles
Experience in SaaS environments enhances customer engagement.

View

Strong relationship-building skills
Ability to establish trust with clients and colleagues.

View

Solid understanding of digital marketing
Knowledge of trends drives strategic client support.

View

Experience producing client-facing materials
High-quality materials enhance client communication.

View

Analytical mindset
Quickly identify solutions to client challenges.

View