Similarweb1 job

Customer Success Manager, Enterprise

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager, Enterprise at Similarweb plays a vital role in enhancing client engagement and growth by providing expert-level strategic input for enterprise-sized accounts in the APAC region. This position is crucial for building lasting relationships with clients, ensuring they derive real business value from Similarweb's offerings. The team thrives on collaboration, working together to create a supportive and engaging environment.

Meet the team

About the company

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You'll be responsible for

📞

Being the primary contact

Serve as the main point of contact for all users on assigned accounts, ensuring their needs are met.
🗨️

Acting as a trusted advisor

Provide guidance and support to customers throughout their journey with the Similarweb platform.
🔗

Managing customer relationships

Expand and maintain long-term relationships with clients, ensuring account longevity and renewals.

Key criteria

📈

3+ years in client-facing roles

Experience in SaaS environments enhances customer engagement.

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🤝

Strong relationship-building skills

Ability to establish trust with clients and colleagues.

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📊

Solid understanding of digital marketing

Knowledge of trends drives strategic client support.

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View more

A meaningful career starts with a match

Apply on Similarweb
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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
3+ years in client-facing roles
Experience in SaaS environments enhances customer engagement.

View

Strong relationship-building skills
Ability to establish trust with clients and colleagues.

View

Solid understanding of digital marketing
Knowledge of trends drives strategic client support.

View

Experience producing client-facing materials
High-quality materials enhance client communication.

View

Analytical mindset
Quickly identify solutions to client challenges.

View

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