The Customer Support Specialist at Plenti plays a vital role in delivering exceptional customer experiences by responding to inquiries with professionalism and empathy. This job is crucial for ensuring customers receive accurate information and timely assistance, contributing to Plenti's mission of reshaping Australia’s financial ecosystem. The team thrives on collaboration, innovation, and a customer-first mindset, making it a dynamic and rewarding environment.
You'll be responsible for
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Responding to customer inquiries
Serve as the first point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone, chat, and email.🛠️
Resolving customer issues
Display empathy, patience, and a customer-first mindset while resolving customer issues and answering queries.📚
Providing product expertise
Become an expert in Plenti’s products, services, and policies to provide clear and informed guidance to customers.