Plenti
GraduateFull-timeHybridSydney NSW, AustraliaCustomer support operationsTechnical supportCustomer servicePosted 2 weeks ago
About the job
The Customer Support Specialist job at Instant is an exciting opportunity to be part of a groundbreaking team that is building the world’s first AI-powered marketing manager for ecommerce brands. This role is crucial in ensuring customer success and satisfaction, as you will be the first line of support, guiding customers through onboarding and troubleshooting issues. The team values collaboration, adaptability, and a passion for delivering exceptional customer experiences, making it a vibrant and dynamic environment for growth and learning.
You'll be responsible for
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Providing customer support
Being the first line of support for customers across live chat and email, solving issues quickly and empathetically.🚀
Guiding onboarding
Helping new customers through the onboarding process by answering technical and product-related questions.📄
Documenting support processes
Creating documentation for FAQs, workflows, and repeat questions to help scale support smarter.What we're looking for
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Technical background or interest
Experience or strong interest in Computer Science or AI.View fit
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Communication skills
Excellent written and verbal communication abilities.View fit
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Troubleshooting skills
Proven ability to resolve technical issues effectively.View fit
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