Customer Support Specialist
About the job
Join PropertyMe, Australia’s leading property management platform, and make a real impact on the lives of over 35,000 real estate professionals. As a Customer Support Specialist, you will be part of a dynamic team that values collaboration and customer advocacy. Embrace the opportunity to grow in a supportive environment while helping customers navigate their real estate needs.
You'll be responsible for
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Providing support
Acting as the first point of contact for inbound support enquiries via phone, email, and chat.❓
Responding to inquiries
Drawing on the PropertyMe knowledge base to answer customer questions.📝
Maintaining records
Keeping comprehensive notes of all conversations with customers in our ticketing software.Key criteria
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Customer support experience in property management
Proven experience in Property Management or Real Estate is essential.View
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Excellent communication skills
Demonstrated written and verbal communication abilities are crucial.View
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Troubleshooting and problem resolution skills
Effective skills in resolving customer issues with confidence.View
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