THE ICONIC
105 followers8 jobs

IT Support Specialist

JuniorMid levelFull-timeOfficeYennora NSW 2161, AustraliaPosted 5 days ago
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About the job

The IT Support Specialist is a hands-on, customer-focused job responsible for delivering high-quality first- and second-line IT support to everyone at THE ICONIC. This position plays a crucial role in ensuring that ICONITEs receive timely assistance with a broad range of users, devices, systems, and operational technologies. The team thrives on collaboration and is dedicated to providing exceptional support in a dynamic office environment.

You'll be responsible for

👥

Providing customer support

Act as a visible, approachable and reliable on-site IT support contact for operational and corporate users.
🔍

Diagnosing technical issues

Diagnose and resolve technical issues across hardware, software, operating systems, applications and user access.
📊

Managing IT assets

Maintain accurate records of IT hardware, software and assets, including stock, allocation, returns, replacements and lifecycle activities.

Key criteria

🖥️

IT support experience

1–3 years of experience in IT support or service desk.

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🔧

Troubleshooting skills

Proven ability to diagnose and resolve technical issues.

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📄

Documentation skills

Experience maintaining accurate support documentation and knowledge bases.

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Meet the team

About the company

View your fit

3 criteria for this job
IT support experience
1–3 years of experience in IT support or service desk.

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Troubleshooting skills
Proven ability to diagnose and resolve technical issues.

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Documentation skills
Experience maintaining accurate support documentation and knowledge bases.

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