PropertyMe
1 job

Customer Support Specialist

JuniorMid levelFull-timeHybridBarangaroo NSW 2000, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

Join PropertyMe, Australia’s leading property management platform, and make a real impact on the lives of over 35,000 real estate professionals. As a Customer Support Specialist, you will be part of a dynamic team that values collaboration and customer advocacy. Embrace the opportunity to grow in a supportive environment while helping customers navigate their real estate needs.

You'll be responsible for

📞

Providing support

Acting as the first point of contact for inbound support enquiries via phone, email, and chat.
❓

Responding to inquiries

Drawing on the PropertyMe knowledge base to answer customer questions.
📝

Maintaining records

Keeping comprehensive notes of all conversations with customers in our ticketing software.

Key criteria

📞

Customer support experience in property management

Proven experience in Property Management or Real Estate is essential.

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💬

Excellent communication skills

Demonstrated written and verbal communication abilities are crucial.

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🛠️

Troubleshooting and problem resolution skills

Effective skills in resolving customer issues with confidence.

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View more

Meet the team

About the company

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5 criteria for this job
Customer support experience in property management
Proven experience in Property Management or Real Estate is essential.

View

Excellent communication skills
Demonstrated written and verbal communication abilities are crucial.

View

Troubleshooting and problem resolution skills
Effective skills in resolving customer issues with confidence.

View

Organisational and time management skills
Proven ability to prioritise tasks efficiently in a fast-paced environment.

View

Familiarity with ticketing systems
Experience with Zendesk or similar CRM systems is advantageous.

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