About the job
The Customer Support Specialist job is all about providing exceptional support to a vibrant global creative community. This position plays a crucial role in ensuring users have the best experience with our software, helping them navigate their creative journeys. Teamwork and communication are at the heart of how we operate, fostering a collaborative environment where everyone can thrive.
You'll be responsible for
π¬
Responding to customer support queries
Addressing customer inquiries with empathy, clarity, and accuracy.β
Managing App Store reviews
Overseeing and responding to reviews to enhance user experience.π€
Collaborating with Quality Assurance Specialists
Working together to identify and escalate product issues.Key criteria
π£οΈ
Fluency in English and another language
Proven fluency in English plus Japanese, Korean, Russian, or French.View
π€
Customer service passion
Demonstrated passion for providing personalized customer experiences.View
π οΈ
Technical support experience
Experience in supporting software products and understanding user needs.View
View more
