Procreate2 jobs

Customer Support Specialist

JuniorMid levelFull-timeOfficeHobart TAS 7000, AustraliaCustomer support operationsCustomer servicePosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist job is all about providing exceptional support to a vibrant global creative community. This position plays a crucial role in ensuring users have the best experience with our software, helping them navigate their creative journeys. Teamwork and communication are at the heart of how we operate, fostering a collaborative environment where everyone can thrive.

You'll be responsible for

💬

Responding to customer support queries

Addressing customer inquiries with empathy, clarity, and accuracy.
⭐

Managing App Store reviews

Overseeing and responding to reviews to enhance user experience.
🤝

Collaborating with Quality Assurance Specialists

Working together to identify and escalate product issues.

Key criteria

🗣️

Fluency in English and another language

Proven fluency in English plus Japanese, Korean, Russian, or French.

View

🤝

Customer service passion

Demonstrated passion for providing personalized customer experiences.

View

🛠️

Technical support experience

Experience in supporting software products and understanding user needs.

View

View more

Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Fluency in English and another language
Proven fluency in English plus Japanese, Korean, Russian, or French.

View

Customer service passion
Demonstrated passion for providing personalized customer experiences.

View

Technical support experience
Experience in supporting software products and understanding user needs.

View

Problem-solving skills
Proven ability to resolve issues effectively and efficiently.

View

A meaningful career starts with a match

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

Similar jobs

View all
Instant
Instant
Customer Support SpecialistSydney, NSW · Full-time
As a Customer Support Specialist at Instant, you will be at the forefront of helping eCommerce brands thrive by troubleshooting issues and maximizing the use of our platform. This high-impact job is essential for ensuring customer satisfaction and retention, as you collaborate closely with teams across Customer Success, Product, and Engineering. Instant is a fast-paced environment where your tech curiosity and eagerness to learn will help shape the future of support for thousands of growing brands.
Clio
Clio
Customer Support SpecialistSydney, NSW · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in transforming the legal experience by providing exceptional support and advocating for Clio's products. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel and contribute to meaningful change.
Clio
Clio
Customer Support SpecialistSydney, NSW · Australia · Full-time
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing customer experiences and promoting product adoption. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel.
Plenti
Plenti
Customer Support SpecialistAdelaide, SA · Full-time
As a Customer Support Specialist at Plenti, you will play a crucial role in delivering an outstanding customer experience. Supporting customers across phone, chat, and email channels, your goal is to ensure every interaction is positive, informative, and resolved in a timely manner. The team thrives on collaboration and values each member's contribution to building Australia’s best lender.