Procreate3 jobs

Customer Support Specialist

JuniorMid levelFull-timeOfficeHobart TAS 7000, AustraliaPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist job is all about providing exceptional support to a vibrant global creative community. This position plays a crucial role in ensuring users have the best experience with our software, helping them navigate their creative journeys. Teamwork and communication are at the heart of how we operate, fostering a collaborative environment where everyone can thrive.

You'll be responsible for

💬

Responding to customer support queries

Addressing customer inquiries with empathy, clarity, and accuracy.
⭐

Managing App Store reviews

Overseeing and responding to reviews to enhance user experience.
🤝

Collaborating with Quality Assurance Specialists

Working together to identify and escalate product issues.

Key criteria

🗣️

Fluency in English and another language

Proven fluency in English plus Japanese, Korean, Russian, or French.

View

🤝

Customer service passion

Demonstrated passion for providing personalized customer experiences.

View

🛠️

Technical support experience

Experience in supporting software products and understanding user needs.

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View more

Meet the team

About the company

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4 criteria for this job
Fluency in English and another language
Proven fluency in English plus Japanese, Korean, Russian, or French.

View

Customer service passion
Demonstrated passion for providing personalized customer experiences.

View

Technical support experience
Experience in supporting software products and understanding user needs.

View

Problem-solving skills
Proven ability to resolve issues effectively and efficiently.

View

A meaningful career starts with a match

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