Lyrebird Health
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Customer Support Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 months agoVerified 18 hours ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist at Lyrebird Health plays a vital role in transforming healthcare by providing exceptional support to clinicians. This job is all about ensuring that every clinician feels genuinely supported and empowered, allowing them to focus on their patients. The team thrives on collaboration and empathy, creating an environment where everyone can contribute to meaningful impact.

You'll be responsible for

📞

Supporting clinicians

Supporting clinicians across live chat, phone, and online training channels, ensuring every interaction is empathetic, accurate, and timely.
🌈

De-escalating frustration

De-escalating frustration with patience and care, turning difficult moments into positive experiences that build long-term trust.
🔑

Taking ownership of queries

Taking full ownership of queries from first contact to resolution, never leaving a clinician without a clear path forward.

Key criteria

💬

Customer service mindset

Proven experience seeing interactions through clinicians' perspectives.

View

📝

Strong communication skills

Demonstrated ability to convey clear, honest, and warm messages.

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🔍

Problem-solving ability

Proven track record of taking ownership and resolving issues.

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Meet the team

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5 criteria for this job
Customer service mindset
Proven experience seeing interactions through clinicians' perspectives.

View

Strong communication skills
Demonstrated ability to convey clear, honest, and warm messages.

View

Problem-solving ability
Proven track record of taking ownership and resolving issues.

View

Experience with support tools
Familiarity with platforms like Intercom or Zendesk.

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Health tech experience
Background in health tech, SaaS, or clinical environments.

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