Customer Support Officer
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About the job
This job is an exciting opportunity to join the customer service desk, providing technical support for client queries and incidents in the enterprise IT environment. The role plays a crucial part in ensuring high levels of customer service while managing a 24-hour service offering. The team values collaboration and effective communication, working together to resolve issues and enhance client satisfaction.
You'll be responsible for
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Acting as the first point of contact
Serve as the quality first point of contact for clients, applying service standards to resolve or escalate issues.ποΈ
Maintaining records and documentation
Keep accurate records of incidents and service requests, ensuring proper classification and prioritization.π
Investigating security breaches
Conduct investigations into security breaches and recommend actions in accordance with established procedures.Key criteria
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Proven experience in ICT concepts
Demonstrated understanding of ITIL and incident management practices.View
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Technical troubleshooting skills
Experience diagnosing desktop, network, and infrastructure issues.View
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Strong client service focus
Ability to deliver high-quality support and communication.View
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