About the job
The Customer Transactions Officer position is an exciting opportunity to join the State Insurance Regulatory Authority (SIRA) within the Customer Support Directorate. This job plays a crucial role in delivering high-quality customer experiences across various insurance schemes. The team thrives on collaboration and is committed to achieving service standards while maintaining a positive and inclusive work environment.
You'll be responsible for
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Providing customer support
Delivering quality customer support through an omni-channel service model, including telephony, digital, and written channels.📄
Processing applications
Accessing, processing, and assessing applications accurately in accordance with legislation, policies, and procedures.🗃️
Maintaining records
Keeping accurate records and data to support effective service delivery.Key criteria
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Customer service experience
Demonstrated experience providing quality customer support across multiple channels.View
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Communication skills
Clear and professional written and verbal communication abilities.View
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Attention to detail
Proven accuracy in processing information and maintaining records.View
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