Entain Australia & New Zealand2 followers12 jobs

CX Platform Product Owner (Salesforce)

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaInformation technologyProductPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The CX Platform Manager at Entain Australia & New Zealand is a pivotal job that focuses on owning and evolving the Customer Experience platform, primarily leveraging Salesforce. This position drives measurable improvements across customer outcomes and operational efficiency, ensuring the platform delivers maximum value across multiple brands. The team thrives on collaboration, innovation, and a shared commitment to continuous improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🗺️

Defining and evolving CX platform strategy

Aligning with customer, operational, and commercial priorities to ensure the platform delivers maximum value.
📅

Facilitating product lifecycle

Including roadmap planning, backlog management, and sprint prioritisation to support efficient delivery.
🚀

Leading AI and automation initiatives

Including proof-of-concepts and pilots to improve service delivery and enhance customer experience.

Key criteria

📊

CX platform management experience

Proven experience managing Customer Experience platforms like Salesforce.

View

🗂️

Platform strategy definition

Demonstrated ability to define and evolve platform strategies.

View

🤝

Vendor relationship management

Experience managing vendor relationships and RFP processes.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
CX platform management experience
Proven experience managing Customer Experience platforms like Salesforce.

View

Platform strategy definition
Demonstrated ability to define and evolve platform strategies.

View

Vendor relationship management
Experience managing vendor relationships and RFP processes.

View

Automation and AI initiatives
Experience driving automation and AI-driven service improvements.

View

Commercial acumen
Strong understanding of SaaS models, cost management, and ROI.

View

Similar jobs

View all
Fitness and Lifestyle Group
Fitness and Lifestyle Group
Product System Analyst | Salesforce & Billing | Brisbane, West EndWest End, QLD · Full-time
The Product Analyst Salesforce Billing job at Fitness & Lifestyle Group is a fantastic opportunity to shape the future of payment and billing systems. This role is crucial for ensuring accurate and reliable transactions as the company undergoes a significant transformation. The team thrives on collaboration, innovation, and a proactive approach to problem-solving, making it an exciting place to work.
Salesforce
Salesforce
Principal Specialist Solution Engineer, ITSM & Employee ServiceSydney, NSW · Melbourne, VIC · Full-time
This job is about becoming a Solution Engineer within Salesforce's ITSM practice, where you will help transform how organizations deliver IT and HR services. Your expertise will drive innovation and enhance the employee experience through AI-powered solutions. The team thrives on collaboration, creativity, and a shared passion for making a positive impact.
Journey Beyond
Journey Beyond
Salesforce DeveloperAdelaide, SA · Full-time
As a Salesforce Developer at Journey Beyond, you will be part of a dynamic team that shapes memorable experiences through innovative technology. This job is crucial for optimising Salesforce platforms to enhance business processes and user experience. The team values collaboration and transparency, ensuring that everyone contributes to the success of Journey Beyond's digital and data capabilities.
Accenture
Accenture
*Salesforce Technical Lead*Melbourne, VIC · Full-time
This job is about being a key player in Accenture's Salesforce Business Group, where you will leverage your Salesforce expertise to drive impactful projects. Your contributions will help clients optimize their operations and achieve their business goals, all while being part of a supportive and innovative team culture. Collaboration and creativity are at the heart of how the team works, ensuring everyone feels valued and empowered.