CX Platform Product Owner (Salesforce)
About the job
The CX Platform Manager at Entain Australia & New Zealand is a pivotal job that focuses on owning and evolving the Customer Experience platform, primarily leveraging Salesforce. This position drives measurable improvements across customer outcomes and operational efficiency, ensuring the platform delivers maximum value across multiple brands. The team thrives on collaboration, innovation, and a shared commitment to continuous improvement.
You'll be responsible for
🗺️
Defining and evolving CX platform strategy
Aligning with customer, operational, and commercial priorities to ensure the platform delivers maximum value.📅
Facilitating product lifecycle
Including roadmap planning, backlog management, and sprint prioritisation to support efficient delivery.🚀
Leading AI and automation initiatives
Including proof-of-concepts and pilots to improve service delivery and enhance customer experience.Key criteria
📊
CX platform management experience
Proven experience managing Customer Experience platforms like Salesforce.View
🗂️
Platform strategy definition
Demonstrated ability to define and evolve platform strategies.View
🤝
Vendor relationship management
Experience managing vendor relationships and RFP processes.View
View more
