Entain Australia & New Zealand2 followers10 jobs

CX Platform Product Owner (Salesforce)

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The CX Platform Manager at Entain Australia & New Zealand is a pivotal job that focuses on owning and evolving the Customer Experience platform, primarily leveraging Salesforce. This position drives measurable improvements across customer outcomes and operational efficiency, ensuring the platform delivers maximum value across multiple brands. The team thrives on collaboration, innovation, and a shared commitment to continuous improvement.

You'll be responsible for

🗺️

Defining and evolving CX platform strategy

Aligning with customer, operational, and commercial priorities to ensure the platform delivers maximum value.
📅

Facilitating product lifecycle

Including roadmap planning, backlog management, and sprint prioritisation to support efficient delivery.
🚀

Leading AI and automation initiatives

Including proof-of-concepts and pilots to improve service delivery and enhance customer experience.

Key criteria

📊

CX platform management experience

Proven experience managing Customer Experience platforms like Salesforce.

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🗂️

Platform strategy definition

Demonstrated ability to define and evolve platform strategies.

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🤝

Vendor relationship management

Experience managing vendor relationships and RFP processes.

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View more

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5 criteria for this job
CX platform management experience
Proven experience managing Customer Experience platforms like Salesforce.

View

Platform strategy definition
Demonstrated ability to define and evolve platform strategies.

View

Vendor relationship management
Experience managing vendor relationships and RFP processes.

View

Automation and AI initiatives
Experience driving automation and AI-driven service improvements.

View

Commercial acumen
Strong understanding of SaaS models, cost management, and ROI.

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