About the job
The CX Technology Consultant at Datacom plays a vital role in transforming customer engagement through innovative technology solutions. By acting as a trusted advisor, you will help organisations enhance their customer experience and operational efficiency. Collaboration is key, as you will work closely with various stakeholders to deliver exceptional service and drive meaningful change.
You'll be responsible for
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Evaluating customer business needs
Evaluate customer business needs and contribute to strategic planning.⚠️
Identifying risks and opportunities
Identify risks, issues, and follow-on business opportunities.🛠️
Designing solution blueprints
Design and develop solution blueprints, reference architectures, and technical proposals for AI enabled contact centre transformations.Key criteria
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Conversational AI solution design experience
Hands-on experience designing and deploying Conversational AI solutions.View
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CCaaS platform expertise
Proven track record with platforms like Genesys Cloud or Amazon Connect.View
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API integration familiarity
Experience with API-driven integrations between AI platforms and CCaaS/CRM systems.View
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