Datacom11 followers9 jobs

CX Technology Consultant

Mid levelSeniorFull-timeHybridBrisbane QLD, AustraliaMelbourne VIC, AustraliaSydney NSW, AustraliaAdelaide SA, AustraliaCanberra ACT, AustraliaModbury SA 5092, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The CX Technology Consultant at Datacom plays a vital role in transforming customer engagement through innovative technology solutions. By acting as a trusted advisor, you will help organisations enhance their customer experience and operational efficiency. Collaboration is key, as you will work closely with various stakeholders to deliver exceptional service and drive meaningful change.

You'll be responsible for

🔍

Evaluating customer business needs

Evaluate customer business needs and contribute to strategic planning.
⚠️

Identifying risks and opportunities

Identify risks, issues, and follow-on business opportunities.
🛠️

Designing solution blueprints

Design and develop solution blueprints, reference architectures, and technical proposals for AI enabled contact centre transformations.

Key criteria

🤖

Conversational AI solution design experience

Hands-on experience designing and deploying Conversational AI solutions.

View

📊

CCaaS platform expertise

Proven track record with platforms like Genesys Cloud or Amazon Connect.

View

🛠️

API integration familiarity

Experience with API-driven integrations between AI platforms and CCaaS/CRM systems.

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View more

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5 criteria for this job
Conversational AI solution design experience
Hands-on experience designing and deploying Conversational AI solutions.

View

CCaaS platform expertise
Proven track record with platforms like Genesys Cloud or Amazon Connect.

View

API integration familiarity
Experience with API-driven integrations between AI platforms and CCaaS/CRM systems.

View

Customer journey mapping skills
Strong consultative skills in mapping customer journeys effectively.

View

Technical proposal development
Experience preparing technical proposals for AI-enabled transformations.

View

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