About the job
This job is about owning and supporting customer cloud environments while troubleshooting issues and delivering solutions that keep critical systems online. The impact of this job is significant as it ensures that customers receive the highest level of service and support. Team members thrive in a collaborative environment where they can explore new challenges and receive guidance when needed.
You'll be responsible for
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Addressing incidents
Addressing and resolving incidents and service requests to maintain service quality.🌐
Managing relationships
Managing and developing relationships with customers, stakeholders, and third parties/vendors.📊
Monitoring systems
Managing and monitoring all systems to ensure the highest levels of availability.Key criteria
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Cloud environment management experience
Experience managing and supporting cloud environments for customers.View
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Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.View
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Customer relationship management
Experience developing and managing relationships with customers and stakeholders.View