Vanguard Australia7 followers13 jobs

Delivery Manager - Contact Center Technology

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesInformation technologyPosted 5 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

As a Delivery Manager in Contact Center Technology at Vanguard, you will be at the forefront of a transformative journey, ensuring the successful delivery of innovative technology solutions that enhance client experiences. This job is crucial in supporting Vanguard's mission to provide high-quality service while evolving towards a more integrated omnichannel approach. The team thrives on collaboration, inclusivity, and a shared commitment to doing the right thing for clients and communities.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Driving contact center transformation

Playing a key delivery role in the contact center transformation roadmap, supporting the rollout of new servicing channels and AI-enabled capabilities.
📊

Ensuring technology delivery aligns with client experience

Partnering with service and operations leaders to ensure technology delivery directly supports client experience uplift and agent productivity improvements.
🎯

Managing delivery outcomes

Owning delivery outcomes across Contact Center Technology, ensuring initiatives are planned, prioritised, and executed in line with enterprise strategy.

Key criteria

📊

Contact center technology experience

Proven experience delivering technology solutions for contact center operations.

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🔄

Agile and Lean practices

Demonstrated experience using Agile and Lean methodologies for delivery excellence.

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🤝

Stakeholder management skills

Strong ability to align diverse teams around shared outcomes and priorities.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Contact center technology experience
Proven experience delivering technology solutions for contact center operations.

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Agile and Lean practices
Demonstrated experience using Agile and Lean methodologies for delivery excellence.

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Stakeholder management skills
Strong ability to align diverse teams around shared outcomes and priorities.

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CRM platform knowledge
Experience with CRM platforms, especially Dynamics 365, for service delivery.

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Continuous improvement mindset
Proven focus on enhancing service outcomes and delivery efficiency.

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