Optus12 followers23 jobs

Delivery Manager

Mid levelSeniorFull-timeHybridVictoria, AustraliaPosted 6 months agoVerified 31 minutes ago
Pending fitX of Y criteria met

About the job

As a Delivery Manager at Optus, you will lead the end-to-end delivery of complex business and technology initiatives that transform telecommunications contact centre operations. This job is crucial for enhancing customer outcomes, agent experience, and operational efficiency. The team thrives in a collaborative environment, working closely with various departments to ensure solutions are fit for purpose.

You'll be responsible for

🚀

Leading end-to-end delivery

Overseeing the delivery of contact centre-related programs and projects across Business and Group IT.
📏

Defining project scope

Establishing and managing project scope, success measures, and outcomes aligned to customer experience.
📋

Managing delivery governance

Ensuring effective governance, risk management, and reporting to stakeholders.

Key criteria

📅

5+ years in delivery management

Experience managing complex programs in telecommunications or customer operations.

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🔄

Agile and Waterfall methodologies

Proven capability in program/project delivery using various methodologies.

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💰

Financial management experience

Experience managing Capex and Opex budgets of $3M+.

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5 criteria for this job
5+ years in delivery management
Experience managing complex programs in telecommunications or customer operations.

View

Agile and Waterfall methodologies
Proven capability in program/project delivery using various methodologies.

View

Financial management experience
Experience managing Capex and Opex budgets of $3M+.

View

Stakeholder management skills
Strong ability to manage relationships across diverse teams and partners.

View

Emotional intelligence
Proven ability to solve problems and present effectively.

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