About the job
As a Delivery Manager at Optus, you will lead the end-to-end delivery of complex business and technology initiatives that transform telecommunications contact centre operations. This job is crucial for enhancing customer outcomes, agent experience, and operational efficiency. The team thrives in a collaborative environment, working closely with various departments to ensure solutions are fit for purpose.
You'll be responsible for
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Leading end-to-end delivery
Overseeing the delivery of contact centre-related programs and projects across Business and Group IT.📏
Defining project scope
Establishing and managing project scope, success measures, and outcomes aligned to customer experience.📋
Managing delivery governance
Ensuring effective governance, risk management, and reporting to stakeholders.Key criteria
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5+ years in delivery management
Experience managing complex programs in telecommunications or customer operations.View
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Agile and Waterfall methodologies
Proven capability in program/project delivery using various methodologies.View
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Financial management experience
Experience managing Capex and Opex budgets of $3M+.View
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