Perpetual Limited5 followers27 jobs

Service Delivery Manager, Asset Management

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Service Delivery Manager, Asset Management is a vital link between Asset Management and Technology, ensuring that front-office teams operate seamlessly every day. This hands-on job supports mission-critical investment systems in a fast-paced environment, working closely with investment professionals to resolve complex issues and deliver impactful technology outcomes. The team thrives on collaboration, communication, and a commitment to continuous improvement.

You'll be responsible for

🌐

Building relationships

Building strong relationships with portfolio managers, investment managers, dealers and senior stakeholders to understand critical front-office technology needs
📞

Coordinating communication

Acting as the primary point of coordination between Asset Management and Technology teams, ensuring clear communication and alignment
⚙️

Overseeing service delivery

Overseeing service delivery and issue resolution to minimise disruption to front-office operations, escalating where required

Key criteria

🔗

Strong relationship-building skills

Experience collaborating with portfolio managers and senior stakeholders.

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🛠️

IT service delivery experience

Proven background in front-office or trade-floor environments.

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📊

Knowledge of trading applications

Familiarity with Bloomberg, market data feeds, and OMS/PMS platforms.

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Meet the team

About the company

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5 criteria for this job
Strong relationship-building skills
Experience collaborating with portfolio managers and senior stakeholders.

View

IT service delivery experience
Proven background in front-office or trade-floor environments.

View

Knowledge of trading applications
Familiarity with Bloomberg, market data feeds, and OMS/PMS platforms.

View

Stakeholder management expertise
Ability to influence leaders and bridge technical-business gaps.

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Understanding of service management frameworks
Solid grasp of ITIL-aligned practices and operational best practices.

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