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Service Delivery Manager-Field Services

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPosted 1 month agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Service Delivery Support Manager is a pivotal role that leads and manages a dedicated Support team, ensuring excellence in service delivery across various disciplines. This job is all about driving performance, fostering a culture of continuous improvement, and building strong relationships with stakeholders. The team thrives on collaboration, accountability, and a commitment to client satisfaction.

You'll be responsible for

🏆

Leading the support team

Providing day-to-day leadership and performance management for a team of 8 specialists across various service delivery disciplines.
📈

Driving service delivery performance

Owning accountability for SLA and KPI performance across all contractual measures and ensuring accurate reporting.
🤝

Engaging with stakeholders

Representing Unisys at governance forums and maintaining relationships with client stakeholders to drive service improvements.

Key criteria

👥

Team leadership experience

7+ years managing teams in IT service management.

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📊

SLA and KPI performance accountability

Proven experience overseeing SLA and KPI compliance.

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🔍

Data interpretation skills

Ability to critically analyze SLA/KPI dashboards and reporting.

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5 criteria for this job
Team leadership experience
7+ years managing teams in IT service management.

View

SLA and KPI performance accountability
Proven experience overseeing SLA and KPI compliance.

View

Data interpretation skills
Ability to critically analyze SLA/KPI dashboards and reporting.

View

Continual Service Improvement (CSI) leadership
Experience leading CSI programs with measurable outcomes.

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SIAM framework knowledge
Understanding of SIAM processes and compliance requirements.

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