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Service Delivery Processing Specialist (Application Support Analyst)

JuniorMid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaPosted 2 months agoVerified 17 hours ago
Pending fitX of Y criteria met

About the job

The Service Delivery Processing Specialist at WorkForce Software is a vital front-line position dedicated to solving client challenges and ensuring satisfaction. This job offers an exciting opportunity to engage with clients who have over 10,000 employees, providing support and training on WorkForce Software technology. The team thrives on collaboration and continuous learning, creating an inclusive environment where everyone can grow and succeed.

You'll be responsible for

🔧

Troubleshooting and resolving issues

Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
🤝

Building relationships with customers

Build relationships and trust with customers through open and interactive communication.
🤝

Collaborating with stakeholders

Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance.

Key criteria

🛠️

Technical support experience

Demonstrated experience in a customer-facing technical support role.

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📊

SQL skills

Proven ability to write complex SQL queries for data analysis.

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🤝

Customer service background

Experience building relationships and trust with clients.

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View more

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5 criteria for this job
Technical support experience
Demonstrated experience in a customer-facing technical support role.

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SQL skills
Proven ability to write complex SQL queries for data analysis.

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Customer service background
Experience building relationships and trust with clients.

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Knowledge of HR software
Familiarity with Time and Attendance or Workforce Management applications.

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Communication skills
Excellent oral and written communication skills across all business levels.

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