Design Lead
About the job
This job is about leading the design of a world-class digital booking and servicing experience for a prominent Australian brand. The impact of this role is significant, as it shapes how customers interact with travel services, ensuring their journeys are seamless and intuitive. The team values collaboration and creativity, working closely with various departments to deliver exceptional customer experiences.
You'll be responsible for
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Leading experience design
Lead end-to-end experience design across acquisition and servicing journeys—from search and booking through to post‑booking management🌟
Elevating design craft
Elevate design craft excellence across interaction design, UX, UI and service flows—ensuring high-quality, consistent and accessible experiences at scale🚀
Driving conversion outcomes
Drive conversion and self-service outcomes by translating customer insight, behavioural data and experimentation into clear, effective experience strategiesKey criteria
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5–10+ years in product or experience design
Proven experience in complex, regulated environments.View
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Experience leading design teams
Demonstrated ability to guide multiple squads effectively.View
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Expertise in UX and interaction design
Strong skills from discovery to high-fidelity execution.View
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