Jetstar Airways22 followers61 jobs

Design Lead

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about leading the design of a world-class digital booking and servicing experience for a prominent Australian brand. The impact of this role is significant, as it shapes how customers interact with travel services, ensuring their journeys are seamless and intuitive. The team values collaboration and creativity, working closely with various departments to deliver exceptional customer experiences.

You'll be responsible for

✈️

Leading experience design

Lead end-to-end experience design across acquisition and servicing journeys—from search and booking through to post‑booking management
🌟

Elevating design craft

Elevate design craft excellence across interaction design, UX, UI and service flows—ensuring high-quality, consistent and accessible experiences at scale
🚀

Driving conversion outcomes

Drive conversion and self-service outcomes by translating customer insight, behavioural data and experimentation into clear, effective experience strategies

Key criteria

🎨

5–10+ years in product or experience design

Proven experience in complex, regulated environments.

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👥

Experience leading design teams

Demonstrated ability to guide multiple squads effectively.

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🔍

Expertise in UX and interaction design

Strong skills from discovery to high-fidelity execution.

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Meet the team

About the company

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5 criteria for this job
5–10+ years in product or experience design
Proven experience in complex, regulated environments.

View

Experience leading design teams
Demonstrated ability to guide multiple squads effectively.

View

Expertise in UX and interaction design
Strong skills from discovery to high-fidelity execution.

View

Deep understanding of conversion optimisation
Ability to balance customer needs and commercial outcomes.

View

Strong portfolio of end-to-end customer journeys
Showcase of impactful design in high-pressure scenarios.

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