Superloop3 followers7 jobs

Desktop Support Analyst

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaBrisbane QLD, AustraliaMelbourne VIC, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Senior Desktop Support Engineer job at Superloop is an exciting opportunity to join a dynamic IT team focused on delivering exceptional support to corporate users across a multi-site environment. This role plays a crucial part in ensuring operational excellence and enhancing user experience through effective endpoint management. Superloop fosters a collaborative and inclusive culture, where team members are empowered to thrive and contribute to innovative solutions.

You'll be responsible for

🛠️

Providing end-user support

Delivering Level 2 and Level 3 desktop support for Windows and macOS devices, acting as an escalation point for complex issues.
📱

Managing endpoint technologies

Administering and supporting Microsoft Intune and JAMF Pro for device management and compliance.
📈

Ensuring operational excellence

Maintaining documentation and identifying opportunities for automation and process improvement.

Key criteria

💻

Windows and macOS support experience

5+ years supporting Windows 11 and macOS environments.

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🔧

Endpoint management skills

Proven experience with Microsoft Intune and JAMF Pro.

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📊

Microsoft 365 administration

Experience managing Microsoft 365 services like Teams and SharePoint.

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5 criteria for this job
Windows and macOS support experience
5+ years supporting Windows 11 and macOS environments.

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Endpoint management skills
Proven experience with Microsoft Intune and JAMF Pro.

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Microsoft 365 administration
Experience managing Microsoft 365 services like Teams and SharePoint.

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Troubleshooting expertise
Strong skills in resolving desktop, application, and networking issues.

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Documentation discipline
Demonstrated ability to maintain accurate support documentation.

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