Nick Scali Limited66 jobs

Despatch Coordinator

JuniorMid levelFull-timeOfficeWetherill Park NSW 2164, AustraliaAdministrationCustomer servicePosted 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is all about ensuring customer satisfaction and smooth delivery operations at Nick Scali, a leader in luxury furniture design. By joining the team, you will play a vital role in maintaining high standards of service and efficiency, contributing to the company's growth and reputation. The supportive environment encourages collaboration and innovation, making it a fantastic opportunity for personal and professional development.

You'll be responsible for

📞

Answering enquiries

Responding to customer and internal staff inquiries regarding delivery issues.
📋

Coordinating delivery jobs

Managing delivery jobs for drivers and providing administrative support throughout the process.
📝

Logging customer concerns

Reporting and logging customer concerns to minimize dissatisfaction in a timely manner.

Key criteria

📦

Despatch experience

Experience in despatch operations is preferred for effective coordination.

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🤝

Customer service skills

Demonstrated ability to provide courteous and helpful service.

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🖥️

Computer system proficiency

Experience with DISTRIB or similar systems for accurate data entry.

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Meet the team

About the company

View your fit

5 criteria for this job
Despatch experience
Experience in despatch operations is preferred for effective coordination.

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Customer service skills
Demonstrated ability to provide courteous and helpful service.

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Computer system proficiency
Experience with DISTRIB or similar systems for accurate data entry.

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Delivery coordination
Experience managing delivery jobs and supporting logistics teams.

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Problem-solving skills
Proven ability to troubleshoot and resolve customer queries effectively.

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