Nick Scali Limited1 follower73 jobs

Despatch Coordinator

JuniorMid levelFull-timeOfficeWetherill Park NSW 2164, AustraliaPosted 3 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about ensuring customer satisfaction and smooth delivery operations at Nick Scali, a leader in luxury furniture design. By joining the team, you will play a vital role in maintaining high standards of service and efficiency, contributing to the company's growth and reputation. The supportive environment encourages collaboration and innovation, making it a fantastic opportunity for personal and professional development.

You'll be responsible for

📞

Answering enquiries

Responding to customer and internal staff inquiries regarding delivery issues.
📋

Coordinating delivery jobs

Managing delivery jobs for drivers and providing administrative support throughout the process.
📝

Logging customer concerns

Reporting and logging customer concerns to minimize dissatisfaction in a timely manner.

Key criteria

📦

Despatch experience

Experience in despatch operations is preferred for effective coordination.

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🤝

Customer service skills

Demonstrated ability to provide courteous and helpful service.

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🖥️

Computer system proficiency

Experience with DISTRIB or similar systems for accurate data entry.

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View more

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5 criteria for this job
Despatch experience
Experience in despatch operations is preferred for effective coordination.

View

Customer service skills
Demonstrated ability to provide courteous and helpful service.

View

Computer system proficiency
Experience with DISTRIB or similar systems for accurate data entry.

View

Delivery coordination
Experience managing delivery jobs and supporting logistics teams.

View

Problem-solving skills
Proven ability to troubleshoot and resolve customer queries effectively.

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