Digital Business Analyst - 14 month FTC

Mid level Full-time Office Sydney NSW, Australia Business analysis and strategy Posted 1 month ago

About the job

This job is about partnering with TAL’s Group Life stakeholders to design practical, customer-centred digital and business solutions that make a real difference in the lives of over 5 million Australians. By overseeing system enhancements and providing operational support, you will play a crucial role in ensuring seamless delivery and continuous improvement. The team thrives on collaboration, flexibility, and inclusivity, creating an inspiring environment where everyone can grow and contribute.

You'll be responsible for

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Reviewing and analysing business processes

Review and analyse existing business processes to identify opportunities for improvement that enhance customer experience, streamline delivery, reduce costs and eliminate inefficiencies.

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Partnering with stakeholders

Partner with business stakeholders to capture requirements and translate them into well-defined user stories, working closely with engineering teams to deliver intuitive, end-to-end user experiences.

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Developing documentation

Develop clear written and visual documentation that communicates both technical and non-technical aspects of the product, supporting rapid knowledge transfer and consistent adoption across partner environments.