Digital Care Advisor - felix (FT)
About the job
As a Digital Care Advisor at TPG Telecom, you will play a vital role in delivering support to customers through digital channels like live chat, email, and social media. Your work will help foster meaningful relationships and support vibrant communities, making a significant impact on customer satisfaction. The team thrives in a fast-paced, dynamic environment, embracing collaboration and a customer-first mindset.
You'll be responsible for
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Resolving customer enquiries
Resolve customer enquiries over asynchronous live chat, email, social media, and voicemail follow-up, helping multiple customers at the same time.š
Maintaining professional engagement
Maintain a professional but relaxed and friendly engagement with customers during interactions, ensuring written communication consistently demonstrates a professional and friendly tone.š
Focusing on customer experience
Ensure a focus on exceptional customer experience as measured through quality assurance, customer service surveys, and a range of customer-focused KPIs.Key criteria
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Customer service experience (12+ months)
Demonstrated experience in a customer service environment.View
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Advanced PC application skills
Proficient in using various PC applications effectively.View
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Web-based CRM system experience
Experience with systems like Freshworks, Salesforce, or Zendesk.View
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