Asahi Beverages9 followers8 jobs

Digital Change & Problem Lead

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 18 hours ago
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About the job

This job is about being a key leader within the Digital, Infrastructure & Service Management team, where you will drive the performance and reliability of critical IT service management processes. Making a significant impact is at the heart of this opportunity, as you will champion operational excellence and foster a culture of continuous improvement. Collaboration with internal stakeholders and strategic partners is essential, creating a dynamic environment focused on achieving business outcomes.

You'll be responsible for

⚙️

Leading Change Management

Leading and governing enterprise Change Management processes, ensuring effective risk management, compliance, and successful delivery outcomes.
🔍

Driving Problem Management

Driving Problem Management practices that identify root causes, reduce recurring incidents, and improve overall service reliability.
📏

Establishing ITIL Standards

Establishing and embedding ITIL aligned standards, frameworks, and processes across Change and Problem Management.

Key criteria

🔧

IT Service Management experience

Significant experience in IT Service Management within complex environments.

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📊

Analytical capability

Strong ability to translate operational data into actionable insights.

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🤝

Stakeholder engagement skills

Proven success influencing senior leadership and cross-functional teams.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
IT Service Management experience
Significant experience in IT Service Management within complex environments.

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Analytical capability
Strong ability to translate operational data into actionable insights.

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Stakeholder engagement skills
Proven success influencing senior leadership and cross-functional teams.

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ITIL Foundation certification
Deep knowledge of Change, Release, and Problem Management disciplines.

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Continuous improvement initiatives
Demonstrated experience in driving operational efficiency improvements.

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