Digital Conversations Manager
About the job
Join Bankwest as an AI Digital Conversational Designer, where you will play a pivotal role in shaping the future of AI-powered customer experiences. This job is all about crafting natural, human-centered conversations for the Bankwest Bee chatbot, making banking simpler for millions. The team thrives on collaboration, creativity, and innovation, working together to build the next generation of digital experiences.
You'll be responsible for
✨
Designing conversational experiences
Creating conversational experiences that feel natural, helpful, and human, ensuring a seamless user interaction.🔗
Creating multi-turn flows
Developing and refining end-to-end multi-turn conversational flows that enhance user engagement.🎯
Guiding AI behaviour
Influencing LLM outputs through patterns, examples, guardrails, and prompt design to optimize chatbot performance.Key criteria
💬
Experience in conversation design
Demonstrated experience designing engaging conversational experiences.View
🔄
Proven ability in multi-turn journeys
Experience creating goal-driven, multi-turn conversational flows.View
🧠
Strong systems thinking
Ability to navigate ambiguity and complex systems.View
View more
.png?w=1640&q=75)
