Digital Optimisation Manager
About the job
The Digital Optimisation Manager is a pivotal job focused on enhancing customer experiences through effective digital communications. By leveraging data and insights, this job aims to educate customers about scams and fraud, ensuring they receive timely and relevant messages. The team thrives on collaboration, working together to optimize education and support experiences.
You'll be responsible for
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Designing and delivering customer communications
Creating best-in-class digital experiences and communications for customers.⏱️
Executing real-time communications
Delivering behaviourally driven messages across CommBank digital assets.🔍
Leading experimentation and alerts
Building time-sensitive alerts and scams awareness education to protect customers.Key criteria
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Digital optimisation skills
Proven experience in enhancing digital customer journeys and engagement.View
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Analytical mindset
Strong analytical skills, particularly with Adobe Analytics.View
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Stakeholder management
Demonstrated ability to influence and communicate effectively with diverse teams.View
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