Digital Fraud Inwards Inbound
About the job
This job is all about making a difference in the lives of customers affected by fraud and scams. As part of the Fraud and Scams team, you will play a crucial role in safeguarding customers and providing them with the support they need. The team values innovation and collaboration, working together to stay ahead of emerging threats while ensuring a positive work environment.
You'll be responsible for
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Handling inbound and outbound calls
Managing calls related to potential scam or fraud activity, ensuring customer concerns are addressed.💖
Providing exceptional service
Creating peace of mind for customers during fraud or scam inquiries through excellent support.📊
Identifying and reporting on digital fraud trends
Monitoring and analyzing fraud patterns to enhance prevention strategies.Key criteria
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Customer service excellence
Demonstrated experience providing exceptional customer service in high-pressure situations.View
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Problem-solving skills
Strong capability to analyze situations and make sound decisions regarding fraud.View
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Integrity and confidentiality
High level of personal integrity and commitment to privacy principles.View
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