About the job
The Digital Support Specialist job at Jemena is all about enhancing the digital experience for team members across Australia. This role combines technical expertise with a passion for helping others thrive through technology. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
You'll be responsible for
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Delivering trusted technical support
Providing expert support across hardware, software, Microsoft environments, networking, mobility, and collaboration tools while ensuring documentation is clear and useful.💡
Improving the digital employee experience
Proactively identifying opportunities to enhance device performance and user experience, advocating for meaningful improvements based on feedback.📈
Sharing knowledge & growing others
Mentoring and supporting Level 1 and 2 Support Technicians, creating documentation, and delivering training sessions to foster continuous improvement.Key criteria
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Advanced technical support experience
Proven experience providing advanced technical support in enterprise environments.View
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Strong Microsoft ecosystem expertise
Demonstrated expertise in Microsoft environments, both on-prem and Azure.View
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Mentoring experience
Experience mentoring or guiding Level 1 and 2 Support Technicians.View
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