NSW Department of Customer Service35 followers455 jobs

Director Fines & Debt Operations

DirectorFull-timeHybridLithgow, NSW, AustraliaMaitland NSW 2320, AustraliaSydney NSW, AustraliaPosted 1 month agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

This job is about driving fairness, transparency, and modernisation in critical fines and debt services that impact millions of people. As a forward-thinking operational leader, you will oversee the end-to-end delivery of Fines & Debt Operations, influencing community trust and customer experience. The team values collaboration and innovation, working together to modernise systems and processes while ensuring operational excellence.

Meet the team

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You'll be responsible for

👥

Leading a large workforce

Overseeing a diverse team of direct and indirect reports across multiple sites, ensuring effective operations in data, adjudication, payments, compliance, and enforcement.
🚀

Driving modernisation

Reshaping how fines and debt are managed through technology uplift, automation, and digital enhancements.
📊

Ensuring financial governance

Responsible for effective resource allocation and achieving value for money outcomes across all service streams.

Key criteria

👥

Senior leadership experience

Proven experience leading large-scale operations with diverse teams.

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🔍

Operational risk mindset

Demonstrated ability to identify and manage operational risks effectively.

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💻

Technology modernisation insight

Experience with automation, AI, and system enhancements.

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A meaningful career starts with a match

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5 criteria for this job
Senior leadership experience
Proven experience leading large-scale operations with diverse teams.

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Operational risk mindset
Demonstrated ability to identify and manage operational risks effectively.

View

Technology modernisation insight
Experience with automation, AI, and system enhancements.

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Strong commercial acumen
Proven comfort in navigating complex financial environments.

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Exceptional stakeholder communication
Demonstrated ability to represent and engage with diverse stakeholders.

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