NSW Department of Customer Service32 followers324 jobs

Director Fines & Debt Operations

DirectorFull-timeHybridLithgow, NSW, AustraliaMaitland NSW 2320, AustraliaSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about driving fairness, transparency, and modernisation in critical fines and debt services that impact millions of people. As a forward-thinking operational leader, you will oversee the end-to-end delivery of Fines & Debt Operations, influencing community trust and customer experience. The team values collaboration and innovation, working together to modernise systems and processes while ensuring operational excellence.

Meet the team

About the company

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You'll be responsible for

👥

Leading a large workforce

Overseeing a diverse team of direct and indirect reports across multiple sites, ensuring effective operations in data, adjudication, payments, compliance, and enforcement.
🚀

Driving modernisation

Reshaping how fines and debt are managed through technology uplift, automation, and digital enhancements.
📊

Ensuring financial governance

Responsible for effective resource allocation and achieving value for money outcomes across all service streams.

Key criteria

👥

Senior leadership experience

Proven experience leading large-scale operations with diverse teams.

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🔍

Operational risk mindset

Demonstrated ability to identify and manage operational risks effectively.

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💻

Technology modernisation insight

Experience with automation, AI, and system enhancements.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Senior leadership experience
Proven experience leading large-scale operations with diverse teams.

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Operational risk mindset
Demonstrated ability to identify and manage operational risks effectively.

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Technology modernisation insight
Experience with automation, AI, and system enhancements.

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Strong commercial acumen
Proven comfort in navigating complex financial environments.

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Exceptional stakeholder communication
Demonstrated ability to represent and engage with diverse stakeholders.

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A meaningful career starts with a match

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