NSW Department of Customer Service41 followers524 jobs

Director, Service Delivery

SeniorFull-timeHybridAustraliaPosted 2 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

As the Director of Service Delivery, you will be at the forefront of leading enterprise-wide technology service delivery for the Premier’s Department. This job is crucial in ensuring that critical technology services are delivered effectively, enabling seamless operations and exceptional user experiences. The team thrives on collaboration and innovation, working closely with senior executives and stakeholders to drive performance and continuous improvement.

You'll be responsible for

🔧

Leading technology service delivery

Lead the delivery of critical technology services that enable the Premier’s Department, The Cabinet Office and Ministerial Offices to operate effectively and respond to government priorities.
📈

Driving service performance

Drive service performance, manage operational risk and foster strong stakeholder relationships in a highly visible and fast-paced environment.
🏆

Championing continuous improvement

Identify opportunities to enhance service quality, strengthen organisational capability, optimise vendor performance and deliver greater value for money through innovative technology solutions.

Key criteria

🚀

Service delivery leadership experience

Extensive experience leading complex IT service delivery environments.

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🤝

Stakeholder engagement skills

Proven ability to build trusted relationships with senior executives.

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💡

Strategic problem-solving capability

Strong capability to identify opportunities for continuous improvement.

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5 criteria for this job
Service delivery leadership experience
Extensive experience leading complex IT service delivery environments.

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Stakeholder engagement skills
Proven ability to build trusted relationships with senior executives.

View

Strategic problem-solving capability
Strong capability to identify opportunities for continuous improvement.

View

Vendor management experience
Experience managing vendor performance and service level agreements.

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People leadership track record
Demonstrated success in building high-performing, accountable teams.

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