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Director, Support Field Delivery, APJC, AWS Enterprise Support Support

DirectorFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer service and supportPosted 1 day agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team of field professionals and agentic teammates to enhance customer engagement and drive commercial success. By leveraging autonomous systems and strategic leadership, the role aims to redefine how customer interactions are managed, ensuring better outcomes and deeper relationships. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔧

Transforming the field delivery model

Defining the boundary between agent-executed and human-led customer interactions, and architecting the path for autonomous execution.
📈

Driving commercial growth

Owning commercial performance for Enterprise Support and Unified Operations, ensuring revenue targets and customer outcomes are met.
🌍

Leading a blended workforce

Guiding a diverse team of field professionals and agentic teammates through organizational change and defining success factors for both.

Key criteria

📊

15+ years of leadership experience

Proven experience in customer engineering or consulting roles.

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🤝

10+ years managing enterprise relationships

Demonstrated ability in high-touch, field-based account management.

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💼

P&L management experience

Direct accountability for $50M+ annual revenue targets.

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A meaningful career starts with a match

View your fit

5 criteria for this job
15+ years of leadership experience
Proven experience in customer engineering or consulting roles.

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10+ years managing enterprise relationships
Demonstrated ability in high-touch, field-based account management.

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P&L management experience
Direct accountability for $50M+ annual revenue targets.

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Experience in APJC markets
5+ years working within APJC regions and cultures.

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Knowledge of AI/ML operations
Deep understanding of agentic architectures and cloud platforms.

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