Amazon59 followers447 jobs

Director, Support Field Delivery, APJC, AWS Enterprise Support Support

DirectorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic team of field professionals and agentic teammates to enhance customer engagement and drive commercial success. By leveraging autonomous systems and strategic leadership, the role aims to redefine how customer interactions are managed, ensuring better outcomes and deeper relationships. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔧

Transforming the field delivery model

Defining the boundary between agent-executed and human-led customer interactions, and architecting the path for autonomous execution.
📈

Driving commercial growth

Owning commercial performance for Enterprise Support and Unified Operations, ensuring revenue targets and customer outcomes are met.
🌍

Leading a blended workforce

Guiding a diverse team of field professionals and agentic teammates through organizational change and defining success factors for both.

Key criteria

📊

15+ years of leadership experience

Proven experience in customer engineering or consulting roles.

View

🤝

10+ years managing enterprise relationships

Demonstrated ability in high-touch, field-based account management.

View

💼

P&L management experience

Direct accountability for $50M+ annual revenue targets.

View

View more

A meaningful career starts with a match

Apply on Amazon
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
15+ years of leadership experience
Proven experience in customer engineering or consulting roles.

View

10+ years managing enterprise relationships
Demonstrated ability in high-touch, field-based account management.

View

P&L management experience
Direct accountability for $50M+ annual revenue targets.

View

Experience in APJC markets
5+ years working within APJC regions and cultures.

View

Knowledge of AI/ML operations
Deep understanding of agentic architectures and cloud platforms.

View

Similar jobs

View all
NSW Department of Climate Change, Energy, the Environment and Water
NSW Department of Climate Change, Energy, the Environment and Water
Director Strategy Design & Delivery - Greater Sydney ParklandsParramatta, NSW · Full-time
Shape your world in a dynamic team that is dedicated to shaping communities, spaces, and economies across New South Wales. This exciting executive leadership opportunity involves leading strategy, design, and delivery across Greater Sydney’s iconic urban parklands, ensuring high-quality outcomes for the community. The team thrives on collaboration and innovation, working in a hybrid environment that supports flexibility and creativity.
Amazon
Amazon
Director, Head of Financial Services, Australia & New Zealand, AWSSydney, NSW · Full-time
This job is about leading the sales strategy for AWS across Financial Services customers in Australia and New Zealand. It plays a crucial role in shaping cloud adoption within a rapidly evolving sector, engaging with some of the most significant organisations in the region. The team thrives on collaboration, accountability, and a shared passion for solving complex challenges.
Transport NSW
Transport NSW
Director North-WestMascot, NSW · Full-time
This job is about leading integrated, place-based transport outcomes at scale with Transport for NSW. The impact of this position is significant, as it shapes customer-focused transport solutions that connect communities and support the future of New South Wales. The team values collaboration and innovation, working together to deliver seamless outcomes that meet community needs.
Macquarie Group
Macquarie Group
Director, Philanthropy and Alumni RelationsAustralia · Full-time
The Director, Philanthropy and Alumni Relations at Macquarie University is a pivotal job that leads the execution of strategies to enhance research and health initiatives through philanthropy. This position offers a unique opportunity to connect generous donors with transformative projects, making a real-world impact. The team thrives on collaboration, innovation, and a shared commitment to creating lasting legacies.