About the job
This job is about being a senior business process outsourcing delivery specialist who plays a crucial role in coordinating daily operations and ensuring that service delivery meets high standards. Success in this position means leading projects, supporting team members, and continuously improving processes to enhance customer satisfaction. The team values collaboration and strives for excellence in every aspect of their work.
You'll be responsible for
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Coordinating daily operations
Playing a lead role in daily site operational activities, ensuring timely service delivery and achievement of performance expectations.✅
Monitoring service quality
Ensuring service delivery meets quality standards, regulatory requirements, and contractual obligations.🔍
Identifying risks
Identifying potential risks and working with management to develop and implement mitigation strategies.Key criteria
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7+ years in business process outsourcing
Proven experience in business process outsourcing delivery and operations.View
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Technical certification or Associate Degree
Relevant technical certification or degree to support operational expertise.View
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Experience in quality assurance
Demonstrated ability to ensure service delivery meets quality and regulatory standards.View
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