About the job
As a Dispute Resolution Specialist at AFCA, you will play a vital role in helping consumers and financial firms reach fair outcomes. Your work will directly impact the lives of many, contributing to a culture of fairness and accountability. The team thrives on collaboration and inclusivity, ensuring that every voice is heard and valued.
You'll be responsible for
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Reviewing and assessing complaints
Understanding concerns and gathering information from consumers and financial firms.💬
Facilitating discussions and negotiations
Supporting early resolution of complaints through effective communication.⚖️
Managing key early case activities
Handling initial contact, information exchange, and negotiation efficiently.Key criteria
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Communication skills
Demonstrated verbal and written communication skills for effective interactions.View
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Stakeholder management
Experience managing relationships with diverse stakeholders for resolution.View
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Dispute resolution experience
Proven experience in handling complaints and facilitating resolutions.View
