About the job
The Dispute Resolution Specialist position is an exciting opportunity to join QBE's Customer Relations team. This job plays a crucial role in managing disputes and delivering fair outcomes for customers, ultimately enhancing their experience. The team values collaboration, innovation, and a commitment to making a positive impact.
You'll be responsible for
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Managing disputes
Overseeing organizational obligations and compliance in relation to disputes under relevant legislation.📜
Delivering decisions
Reviewing and providing sound, timely decisions for disputes.🔍
Identifying improvements
Proactively identifying systemic causes of disputes and contributing to beneficial solutions.Key criteria
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Experience in personal injury schemes
Demonstrated experience in claims or legal backgrounds within personal injury schemes.View
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Strong communication skills
Highly developed written and verbal communication skills, especially in medical terminology.View
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Analytical and decision-making skills
Proven ability to analyze disputes and make sound decisions.View
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