Internal Dispute Resolution Officer
About the job
The Internal Dispute Resolution Officer position at Zurich offers an exciting opportunity to join a values-driven team dedicated to delivering exceptional customer experiences. This role is pivotal in resolving complaints and disputes while ensuring compliance with regulatory standards. Zurich fosters a supportive environment where individuals can thrive, grow, and make a meaningful impact in their careers.
You'll be responsible for
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Acting as a customer champion
Identifying, triaging, and resolving complaints and disputes to ensure exceptional customer experiences.🔍
Becoming a regulatory subject matter expert
Gaining expertise in ASIC frameworks, GICOP, AFCA obligations, and internal complaint handling guidelines.⚙️
Ensuring streamlined processes and positive outcomes
Working towards maintaining high standards of service and effective complaint resolution.Key criteria
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Experience in insurance claims
Demonstrated experience in handling insurance claims, preferably travel claims.View
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Background in dispute resolution
Proven experience resolving complaints and disputes effectively.View
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Strong negotiation skills
Ability to negotiate and problem-solve in challenging situations.View
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