Mid levelFull-timeHybrid11 Waymouth St, Adelaide SA 5000, AustraliaLismore NSW 2480, AustraliaDocklands VIC 3008, AustraliaParramatta NSW 2150, Australia300 Murray Street Mall, Perth WA 6000, AustraliaNewcastle NSW, AustraliaAnn St, Brisbane QLD, AustraliaProfessional servicesCustomer service and supportPosted 2 weeks ago
About the job
The Dispute Resolution Specialist position is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. This job is all about managing complaints and disputes for General Insurance products, ensuring that customers receive fair and reasonable outcomes. The team thrives on collaboration and is passionate about making a positive impact for customers.
You'll be responsible for
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Engaging with customers and stakeholders
Connecting with customers and both internal and external stakeholders to provide support and advice.⚖️
Managing complaints and disputes
Undertaking timely and accurate responses to all complaints and disputes, ensuring fair outcomes for customers.🔍
Identifying systemic issues
Proactively identifying causes of customer dissatisfaction and contributing to solutions.Key criteria
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Dispute resolution expertise
Proven experience in managing disputes within general insurance.View
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General insurance knowledge
Extensive understanding of general insurance policies and legislation.View
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Stakeholder management skills
Demonstrated ability to build relationships with internal and external stakeholders.View
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