About the job
As an Early Customer Engagement Specialist, you will join a dedicated team focused on assisting customers with their financial commitments. Your impact will be significant as you help customers navigate their payment challenges while providing exceptional service. The team thrives on collaboration and support, ensuring everyone has the tools they need to succeed.
You'll be responsible for
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Making outbound and receiving inbound calls
Engaging with Bankwest customers in arrears to recover outstanding payments.🔍
Understanding customer situations
Gaining insight into customers' financial situations to provide tailored solutions.💼
Delivering excellent customer service
Providing courteous and effective service to retain customer business.Key criteria
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Customer service experience
Demonstrated experience in providing excellent customer service over the phone.View
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Negotiation skills
Proven ability to negotiate mutually agreeable payment solutions.View
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Effective listening skills
Strong listening skills to understand customer situations clearly.View
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