About the job
The eCommerce Leader plays a pivotal role in enhancing the digital experience by ensuring a seamless checkout process and effective fulfilment. This job is all about making a real difference for families by providing exceptional service and support. The team thrives on collaboration, respect, and a shared commitment to growth and development.
You'll be responsible for
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Delivering customer experience
Ensuring a great customer experience every day through effective leadership and team management.📋
Leading team operations
Managing rostering, leave, training, development, and recruitment for the team.📦
Managing fulfilment processes
Planning and implementing online order fulfilment processes to meet service level agreements.Key criteria
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Data-driven decision making
Experience using data and insights to inform team and customer strategies.View
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Team leadership experience
Proven experience leading teams, including training and development.View
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Order fulfilment management
Experience managing online order fulfilment processes within SLAs.View
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