About the job
Join the Triple Zero Team as a Customer Service and Support Team Leader in Melbourne! This exciting opportunity allows you to lead a passionate team while making a real impact in the community. The team thrives on collaboration, continuous improvement, and a commitment to delivering exceptional service.
You'll be responsible for
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Leading and motivating a team
Lead, motivate, develop, and coach a team of contact centre consultants in the Emergency Service Answer Point Centre.đ
Monitoring performance
Monitor and report on systems to improve performance and ensure adequate coverage at all times.đ ïž
Resolving escalated issues
Resolve escalated customer issues and complaints through the application of standard procedures and delegations.Key criteria
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2+ years of team management experience
Demonstrated experience leading and developing contact centre teams.View
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Excellent communication skills
Proven ability in written, auditory, and oral communication.View
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Intermediate computer literacy
Experience with systems and tools for operational activities.View
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