Solutions Representative (Customer Service Administration Assistant) Multiple Opportunities / Brisbane
About the job
Join the Commercial Platforms team as a Solutions Representative in Brisbane and take hold of an incredible opportunity! This job is all about helping members make the most of their money while you grow your career through excellent training and development. The team values a balanced work environment, allowing for both in-person collaboration and remote work, with fantastic facilities to support your well-being.
You'll be responsible for
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Providing ongoing support
Delivering exceptional support to all users of digital products, both at general and escalated levels, through multiple channels to meet service levels.🔍
Maintaining and investigating processes
Monitoring and investigating electronic contribution processes and exception handling for customers, ensuring compliance and risk requirements are met.🛠️
Taking ownership of enquiries
Quickly identifying root causes of issues and providing effective solutions, while advocating for quality and enquiry resolution.What we're looking for
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Experience in online/customer support
Demonstrated experience in providing online support for digital products.View
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Client relationship management skills
Proven ability to influence and negotiate complex outcomes with clients.View
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Analytical skills
Solid skills in identifying and resolving technical issues effectively.View
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